Casino technical issues - Issue reporting checklist

General Casino issues:

  • Are there any casino games that you can access, or are they all blocked?
  • Do you get an error message when you try to play a specific game or does it happen with Casino in general?

You can send us a screen capture of the issue you are seeing and/or log files if you are using our downloaded software.

If you are experiencing issues with slot games:

  1. What is the name of the Slot game you are playing?
  2. Which web browser are you using on your computer/device (e.g. Chrome, Safari, etc.)?
  3. Do you get any specific error message when you try to access your Slot game?
  4. Does this issue occur when you try our other casino games? If so, please list a few examples of the games affected in your reply.

Send us this information via our software, mobile app, or website.


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