Mobile: Troubleshooting Cashier issues

To resolve this issue, ensure you have the latest available operating system version installed on your device.

If you already have the latest version, reinstall our app and try to access our Cashier again:

If the issue continues, send us the following information:

  • The error message you get (if any) and/or screen capture of what you see.
  • Brand and model of your device.
  • The type of internet connection you have.
  • Your device's operating system version:


Settings → About Phone → Software Information


Settings → General → About

The instructions on how to find updates and/or the names of the options you need to tap on may vary from device to device. But they should be like the instructions we have provided. If needed, we recommend that you contact your device's manufacturer for the exact instructions.

Also, send us the log files from our app.

In the meantime, try the desktop version of our Cashier. Or, if you're on the website version of our help center:
Web Cashier


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