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      Know Your Customer verification process

      Why do I need to verify the account?

      We need to ensure that we're in line with our licensing and legal requirements and that we've documented proof from our players of their age, identity, and address. This process is known as "Know Your Customer"(KYC) checks.

      As a regulated gambling operator, we need to ensure that all gaming activity on our site:

      • Is fair and safe
      • It is not linked to criminal activity.
      • It is in line with customer profiles and our understanding of their activity.

      This process is similar to opening a bank account and collecting customer information for identification and verification purposes.

      We use electronic checks to confirm players' identities and ages. Unfortunately, we can't validate 100% of our customers electronically, and in these cases, you'll need to send us KYC documents.

      What documents can I send?
      Proof of Identity

      As proof of Identity (ID), one of the following current and valid documents are acceptable:

      • Passport
      • Driving License front and back
      • National ID card (front and back)

      If you're unable to send the above, the below documentation is also acceptable:

      • Residence card (front and back)
      • Birth certificate together with a recent utility bill showing your full name, current address, and statement date (No older than 3 months).
      • Armed Forces ID card
      • CitizenCard or the PASS card™ (must be sent together with a birth certificate showing matching information).
      Proof of address

      As a proof of address (POA) document, you can send one of the following:

      • Utility bill (Gas, water, electricity, internet, landline, or TV bill), no older than 3 months
      • Driver's license
      • Bank statement (no older than 3 months)
      • Credit card statement (no older than 3 months)
      • Tenancy agreement (with date and signature)
      • Employer letter / Payslip
      • Tax or Government-issued letter
      • Household or motor insurance certificate (not older than 12 months)

      If you don't have any of these documents, please see below list of alternative documents:

      • Financial letter (e.g., commercial letter of credit, transferable Bank credit letter, investment letter)
      • Local authority letter
      • Government agency letter
      • Social security letter
      • Mobile phone bill (not older than 3 months)
      • Residence certificate (not older than 3 months)
      Bank/Credit Card Documents

      As a part of our continued efforts to protect the security of our customer data and continued compliance commitment towards the Payment Card Industry Data Security Standard (PCI DSS), please ensure when providing us with documents that:

      • Only the first 6 and last 4 digits of your card number(s) are visible. All other digits must be protected (masked or covered) and/or rendered unreadable (1234 56*****7777).
      • You don't send a copy of the back of your credit/debit card(s).
      • If you receive online bank statements:
        • Send a screenshot of your statement.
        • Ensure the card number is covered as mentioned above.
        • Your address, full name, and date are visible (within 3 months).
        • The image taken must show the entire screen of the device and the URL (the web address of the page).
      • If the credit/debit card numbers don't appear on your bank statement, send us a sample showing the most recent transactions to your user account.

      ** We don't accept bank statements from online banks such as Revolut, Monese, Monzo, Atom, N26, Pockit Ltd, etc., as valid proof of address.

      What is expected when I send KYC documents?

      For identification documents (ID), the following should be visible:

      • Your full name
      • Date of birth
      • Issue date or expiry date
      • The 4 corners of the document
      • Signature

      For proof of address documents (POA), the following should be visible:

      • Your full name
      • Your current address
      • Date of issue (no older than 3 months)
      Example of acceptable documents
      Driving License

      IMPORTANT: Faces in the images are blurry because of data protection reasons. These images are just examples. Make sure we can see your face clearly on your copies.

      Passport

      IMPORTANT: Faces in the images are blurry because of data protection reasons. These images are just examples. Make sure we can see your face clearly on your copies.

       

       

      Example of Non-acceptable documents
      • Images and text must be legible, clear, and have a good resolution.

      IT ID blurry

      Photocopies

      • We don't accept images of photocopies.

      photocopy example

      Cropped

      • The 4 corners of the document must be visible, including MRZ code or unique document number.

      PP cropped example

      Illegible/ Concealed information

      • Important parts of the document (e.g., date of birth or unique document number) must be visible to confirm authenticity.

      concealed example

      What are the supported documents formats accepted?

      We accept the following:

      • Scanned copies
      • Digital photos of the original document (if the image is clear)
      • Screenshots as mentioned above
      • Photos/images must be legible and clear
      • Images must be in full color
      • .pdf
      • .doc
      • .bmp
      • .png
      • .jpg

      How can I upload my documents?

      You can upload your documents via our software, mobile app, or website.

      To upload via our website or mobile:

      upload documents

      To upload via software, log in to your account and go to:

      • Help → Contact Us
      • Category: Account Security and Verification
      • Sub-category: Verify me

       

      Why have you asked me to send more documents?

      Occasionally, we may ask for more documents to satisfy our regulatory obligations or any advanced verification based on your activity. We've to understand our customers and their activity to keep you (and us) safe when playing on our sites.

      Not all customers will have to go through this process but, if you do, we will contact you asking for the documents needed.

      Make sure you have your current email address up to date, as in some cases, this might impact your ability to play.

      What is the Source of Wealth (SOW), and why is this important?

      Source of wealth describes how a customer, or their family, has acquired their total wealth. For example, we'll need to look at the activities that generate or contribute to the player's financial accumulation and other assets.

      Examples of sources of wealth:

      • Inheritance
      • Investments
      • Ownership of a business
      • Employment

      This process helps us prevent money laundering on our site and protect players from a responsible gaming perspective.

      What documents do you need for Source of Wealth?

      Don't worry, we'll only ask for documents specific to your betting. Supporting documentation to verify wealth may include one of the following:

      • Payslips (last three months).
      • Signed letter from employer on company letterhead confirming salary, employment start date, and profession.
      • Bank statement showing your last three salary payments.
      • Investment statements.
      • Copy of accounts, where the customer is self-employed, showing salary and details of the customer.
      • Letter from lawyers handling the sale of property or business.
      • Other clear evidence related to your Poker/ Gambling Winnings (including Lottery).
      What is the Source of Funds (SOF), and why does it matter?

      Source of funds describes a customer's immediate source of funds, e.g., the deposit method used to credit the players' account.

      As part of our licensing and legal obligations, we're obliged to get specific information from our players to carry out our internal security checks.

      In all instances, regardless of your location, we need to ensure:

      • The right person is using the account.
      • We protect our players from fraud or being linked to illegal activities.
      • Our players can play on our site in a manner that doesn't harm their personal and financial wellbeing.
      • We're acting in line with Laws and Regulations in the regions we operate.

      Documents for Source of Funds verification
      • Bank Card
      • E-wallet account
      • Pre-paid voucher
      • Bank transfer

      What happens if I don't send the documents?

      If we're unable to contact you or you're unable to send the requested documents, we may need to restrict your account until this information is received.

      Are my documents and information stored safely?

      We take every precaution to protect the confidentiality of our player's identities and any other sensitive information we collect.

      We've internal restrictions in place to secure your information.

      No one has access to this information, other than to the player or as described in our Privacy Policy, which you can find on our website.

      All our employees need to comply with the Privacy Policy to keep our players' information confidential. This obligation continues once an employee has left our organization. We invest in the latest security architecture technology to protect the data we hold.

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