Cannot connect on Windows: Errors -3/0, -6/0 and -2/99

If you're seeing one of these error codes, it indicates a problem with the update component of the program.

Follow the steps below to resolve this issue:

  1. Restart your computer and power on/off any network equipment you have connected (i.e. modem, router, access points).
  2. Once your computer has restarted, verify that your internet connection is working.

If the issue remains, send the log files from our software.


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